KayBassGuitar.com/Rock N Roll Vintage Inc. Kay Guitar Policies
Effective Sept 1. 2009
We do not sell customer information for any reason. We collect names of customers who have asked to be added to our newsletter and guitar want lists. Customers can opt out of our newsletter by contacting us or by selecting the opt out link on our newsletter. All credit cards are processed by national merchant card services. To protect our customers we do not retain credit card information.
Our Return Policy:
All Kay guitar and bass returns must be authorized in advance - Please call 773-878-8616 or drop us an email to authorize a return. All guitars have a 48 hour approval period from the time the guitar is received. The guitar must be insured for the full purchase price. The customer is responsible for all return shipping and insurance costs. Shipping costs incurred shipping the guitar out to the customer will not be refunded. The customer agrees to pay return shipping and insurance for the full purchase price of the instrument. The guitar must be returned in like new condition with all packing materials, tags and warranty card. Should the guitar be returned damaged, worn or missing parts a partial refund will be provided. We do not consider a guitar or bass returned until we have received delivery and verified it is in like new condition.
Our Shipping Policy:
Domestic - Our standard Kay shipping in the U.S. is UPS ground. We offer expedited shipping for an additional fee. We insure all shipments.
International - International shipping may use US Postal Service or UPS. Shipping does not include any import duties or VAT taxes. All VAT, Import and Local taxes are the responsibility of the buyer and are non-refundable.
All Kay Guitars are new unless otherwise noted and carry the full Kay warranty.:
Our Layaway Policy:
A 25% Minimum Down Payment is Required for a Kay guitar or bass layaway. The balance must be paid off within 30 days. We will not ship until we receive full payment.
International: For international Kay customers we accept Wire Transfer and Paypal payments from Verified Paypal accounts. Please call or email us for information on how to wire transfer payment directly to our bank. This is the fastest least expensive payment method.
Domestic: We accept verified paypal payments, bank wire transfers and credit cards. Call our shop at 773-878-8616 Weekdays Noon to 6PM CST and Saturdays from Noon to 5PM CST or send us an email and we will contact you to take your payment details.
When using paypal please make sure you include the model number of the guitar or bass with your payment !
Errors and Disclaimers:
To report an error or bad link on this site please contact us at firstname.lastname@example.org
Disclaimers: Although we try to maintain an error free site we're not perfect. We reserve the right to correct typographical errors including pricing and description errors caused by us or our suppliers at any time. We reserve the right to revoke any offers based on product availability, inaccuracies, errors and omissions including after an order has been submitted and a credit card charged. We reserve the right to cancel orders due to suspected payment fraud. In the event an offer is revoked or cancelled and payment has been received and is available to us we will provide a full prompt refund via the same means payment was made from. Product specifications and prices on this web site are subject to change without notice.
By using this website, you assume all risks associated with its use, including any risk to your computer, software or data. The owner of this site shall Not be liable for any direct, indirect, special, incidental, or consequential damages resulting from the use or misuse of this website or the information contained within.
A link to another web site does not constitute endorsement of any product or service on that web site. We have no control over the content and offers of our link partners. It is up to you to take appropriate precautions while visiting these sites. In no event will the owner of this site be liable to any party for direct, indirect, special or consequential damages for use of this or any other hyper linked web site. By visiting this web site you agree to be bound by the terms and conditions of our policies. If you do not agree, please do not use or access the web site. We reserve the right to change these policies from time to time without prior notice. The current revision date will be posted at the top of our policy page.
Contact Information for Kay Bass Guitar/Rock N Roll Vintage Store:
Address:4740 N Lincoln Ave
Chicago, IL 60625